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Refund & Returns Policy
Overview
At GMD Group, we are committed to supplying high-quality medical products that meet international standards. Due to the nature of medical and sterile products, our return and refund policy is designed to ensure product integrity, patient safety, and regulatory compliance.
Returns
Customers may request a return within 15 days of receiving their order, provided that:
- The product has not been used.
- The product remains unopened, sealed, and in its original packaging.
- The product is in resalable condition.
- A valid proof of purchase or order number is provided.
Products returned without prior authorization may not be accepted.
Non-Returnable Products
For safety and hygiene reasons, the following products cannot be returned or exchanged:
- Opened or used sterile medical products.
- Surgical sutures with broken or damaged sterile packaging.
- Products that have been improperly stored or handled after delivery.
- Products with damaged or missing original packaging.
- Customized or special-order products.
- Products that have passed their recommended storage conditions after delivery.
Damaged or Incorrect Orders
If you receive an incorrect, defective, or damaged product, please notify us within 48 hours of delivery by contacting our customer service team. Supporting photographs and order details may be requested to facilitate the investigation.
Once verified, GMD Group will arrange an appropriate replacement or refund.
Refund Process
After the returned products are received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed using the original payment method within the applicable processing period determined by the payment provider or financial institution.
Exchanges
Products are eligible for replacement only if they are defective, damaged during shipping, or supplied incorrectly.
Return Shipping
Unless the return is the result of our error (incorrect shipment or defective product), customers are responsible for the return shipping costs.
For high-value shipments, we recommend using a trackable shipping service and appropriate shipping insurance.
Business Customers
For distributors, hospitals, clinics, wholesalers, and institutional customers, additional return conditions may apply according to the applicable sales agreement or purchase contract.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Email: info@gmdgroup.com.tr
Address:
İkitelli OSB Mah.
İŞDÖK Sanayi Sitesi
2. Sokak, B Blok No:1/B7
Başakşehir, İstanbul, Türkiye
We are committed to providing prompt assistance and ensuring customer satisfaction while maintaining the highest standards of product quality and patient safety.